Signed up in October, downloaded the app and just got off my 4th call to technical assistance trying to access the app. After several attempts to reset password finally had to start over enrolling again. Just like when I first enrolled it went smooth as silk, only the first time in October was the last time anything went smooth. If it hiccups again and I have to go through all this one more time I will retract electronic permissions and accept only mailed paper communications and put my lawyer on notice. At the moment I’m almost ready to change banks and transfer my card balance to a different account. Nothing fast or convenient here. If it works for at least a couple months I’ll upgrade my review, otherwise I will be done with Elan and the bank I’ve had an otherwise great relationship with for over a decade!Jen316 , 08/29/2023
This app is awful.I have to log in every time I open it and there's no option to save my info or use Face ID. I have the option to use Face ID but nothing happens when I click on it. Right now I can't even log in to the app, I can't type in the user name & password fields. Nothing happens. The app consistently tells me (incorrectly) that my account has been locked or that they can't verify my information even though I entered it correctly. The account hasn't actually ever been locked & I'm always able to get in after 2-3 attempts. It also doesn't show pending payments after you've made one and it's not showing any pending charges from purchases made last week. I paid off the balance on Friday and there were no pending payments showing but it today it shows the card is paid off. But the worst part is, my rewards points keep expiring every month and going away completely despite the fact that the terms & conditions say your points are valid for 4-5 years! I accumulated 12,000 points in July, they went away without being redeemed. I accumulated almost 15,000 in August, checked it 3 days ago and saw the points but today my points are back at zero!chris2997 , 01/25/2023
I downloaded the app a few weeks ago when I received my new credit card. I really like the app and how it's all set up and easy to navigate. It's incredible all the things I can do from this app with my card. This app can assist you with any and everything, so you would not have to call customer service everything at the touch of a button. But if you need to talk to customer service it's A+. I had to call when I first got my card to add it to my mobile wallet. The customer service is in AMERICA, and that is just plain awesome! I spoke with an amiable lady who provided quick and friendly service. My experience with the app and Elan has been the best. I've seen the other comments and review rating I can assure you the bugs/glitches have been fix cause I have had no issues. Thanks, Elan, for the great app and service.
I look forward to doing business with you!
The developer, Elan Financial Services , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Compatibility iPhone Requires iOS 13.0 or later. iPad Requires iPadOS 13.0 or later. iPod touch Requires iOS 13.0 or later. Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later. Apple Vision Requires visionOS 1.0 or later.